Telos
TürkçeSupport
If something isn't working, you have a suggestion, or you need help with your account, this is the place. Telos is made by a very small team, so replies can take a few working days, but every message is read.
Contact
Email: support@telos.onl
When reporting a bug, these help a lot: your device (iPhone / Android model), the app version (Settings → About), and what you were doing at the time. Screenshots welcome.
Frequently asked
How do I export my data?
In the app: Settings → Privacy & Data → Download your data. Your full data as JSON plus a readable summary is handed to your device's share sheet; you decide where it goes.
How do I delete my account?
Settings → Account → Delete account. Your account and all of your data are deleted permanently the moment you confirm; this cannot be undone. If you want a copy first, use Settings → Privacy and data → Download your data. Details in the privacy policy.
How do I cancel my subscription?
Subscriptions are managed by the store. On iPhone: Settings → your Apple Account → Subscriptions. On Android: Play Store → profile → Payments and subscriptions. After cancelling, premium stays on until the end of the period you paid for.
My purchase isn't showing up.
Try Restore purchaseson the Premium screen. Make sure the device is signed in with the same Apple/Google account you bought with. If it still doesn't appear, email us.
I'm not getting notifications.
First the system permission: in your phone's settings, Telos → Notifications must be allowed. Then in the app, Settings → Notifications: the master switch and the relevant category should be on, and quiet hours shouldn't overlap.
Where does my health data go?
Nowhere. Steps, sleep and active energy are read from your device's health service and stay on the device. They are never sent to our servers.
I saw something inappropriate in the community.
On the item's detail you can Report it to us, or Block this sharerto remove everything they share from your feed. You can undo blocks under Settings → Privacy & Data → Blocked sharers. Reported content is reviewed.
I forgot my password.
Use the "Forgot password" link on the sign-in screen.